None of these obligations is prospective. Two are already enforceable and one has a grace period ending in December 2026.
Automated agents that do not disclose
A dor
The obligation became enforceable on 2 August 2026 and the authoritative interpretation is only weeks old. Almost no operation has had time to embed it at every point of interaction.
A resposta
Inventory and classification of systems in use, revision of opening and hand-over scripts, marking of synthetic content, and documentation of the process.
From silent automation to transparent automation, with a 2 December 2026 deadline for pre-existing systems.
Serviço correspondente: AI Act Article 50 Conformity →
Sentiment analysis applied to agents
A dor
Sentiment analysis in performance evaluation is standard commercial practice among sector technology vendors — and emotion recognition in the workplace has been prohibited since February 2025.
A resposta
Legal opinion on the qualification of each deployed feature, identifying what constitutes emotion recognition and what remains permissible.
From indiscriminate monitoring to monitoring bounded by law.
Serviço correspondente: AI Act Article 50 Conformity →
Support channels not accessible
A dor
Accessibility requirements have been enforceable since June 2025 and expressly cover support services, including telephone call centres and relay services.
A resposta
Barrier assessment, testing with assistive technologies, and production of the conformity information in both written and oral form.
From ordinary service to accessible service, with documentation that can be produced on request.
Serviço correspondente: Customer Service Accessibility →
Identify your dominant exposure
The first conversation serves to establish which of these problems is costing your organisation the most.