This policy describes the processing of personal data carried out through contact-centers.eu, in accordance with Regulation (EU) 2016/679 and Portuguese Law 58/2019 of 8 August.
The detailed data protection policy of Direct Hit, applicable to all its sites and services, is available on the compliance platform: directhit.complianceofficer.eu/policies.
1. Controller
| Controller | Direct Hit — Prestação de Serviços de Apoio a Empresas, Lda. |
| VAT number | PT 504526146 |
| Registered office | Rua Sousa Lopes, 65, 5.º Esquerdo · Apartado 43062 · 1601-301 Lisboa · Portugal |
| Telephone | (+351) 213 243 750 |
| Institutional email | office@directhit.eu |
| Email for this site | info@contact-centers.eu |
| Data Protection Officer | Manuel Horta e Melo — office@directhit.eu |
2. Processing operations
| Operation | Data | Purpose | Legal basis | Retention |
|---|---|---|---|---|
| Contact form | Name, organisation, role, email, telephone, size of operation, subject, type of enquiry and message | To answer the enquiry and, where applicable, to issue a proposal | Consent — article 6(1)(a); pre-contractual steps — point (b) | 24 months from the last contact |
| Data contained in the message | To respond to the communication | Legitimate interests and pre-contractual steps | 24 months | |
| Technical logs | IP address, date and time, page, user agent | Security and abuse prevention | Legitimate interests — point (f) | As retained by Cloudflare, Inc. |
No analytics, advertising or third-party cookies are used. See the cookie policy.
3. Special categories and automated decisions
No special categories of data within the meaning of article 9 of the Regulation are processed. No decisions based solely on automated processing, including profiling, producing legal effects concerning the data subject, are taken.
4. Processors and international transfers
| Processor | Service | Location | Safeguard |
|---|---|---|---|
| Cloudflare, Inc. | Hosting and delivery (Cloudflare Pages) | Global network, with processing in the European Union wherever applicable | Standard contractual clauses and supplementary measures |
| Formspree, Inc. | Receipt and routing of forms | United States of America | Standard contractual clauses |
Submitting the form entails the transfer of the data entered to the United States of America, under the safeguards indicated above. Anyone preferring to avoid that transfer may write directly to info@contact-centers.eu.
5. Data subject rights
The rights of access, rectification, erasure, restriction, portability and objection are guaranteed, as is the right to withdraw consent at any time, without affecting the lawfulness of processing carried out up to that point.
Rights are exercised by request addressed to office@directhit.eu, answered within one month, extendable by two further months in complex cases. There is also a right to lodge a complaint with the Portuguese National Data Protection Commission or with the supervisory authority of the data subject’s own Member State.
6. Security
Technical and organisational measures appropriate to the risk are applied: TLS-encrypted transmission on every page, no database of our own on this site, minimisation of the data collected, a restrictive content security policy, and access limited to those who need it in order to answer the enquiry.
7. Changes
This policy may be updated. The version in force is the one published on this page and on the compliance platform. Last updated: 3 de Setembro de 2026.