This page gathers the regulation applicable to the subject matter of this site. All references have been verified against the official databases of the Portuguese Official Journal, the Lisbon District Public Prosecutor’s Office and EUR-Lex. Content that could not be confirmed is marked in square brackets and italics.
Recent European layer
| Instrument | Subject matter | Status |
|---|---|---|
| Regulation (EU) 2024/1689 | Artificial intelligence; article 50 on transparency | Article 50 applicable since 02.08.2026; grace period to 02.12.2026 |
| Regulation (EU) 2026/1744 | Amends the timetable of the above regulation | In force since 27.07.2026 |
| Directive 2019/882, in Portugal Decree-Law 82/2022 of 6 December | Accessibility requirements for products and services, including support services | Applicable since 28.06.2025 |
| Regulation (EU) 2022/2065 | Digital Services Act | In force |
| Directive 2011/83/EU, article 21 | Call cost no higher than the basic rate — the only harmonised obligation across the Union | In force; judgment in Case C-568/15 |
National regimes across the Union
| Instrument | Subject matter | Status |
|---|---|---|
| Spain — Ley 10/2025 of 26 December | Customer service; three minutes, right to a human operator and an extraterritorial clause | Fully enforceable since 28.12.2026 |
| Portugal — Decree-Law 134/2009 of 2 June | Legal regime for customer telephone relationship centres; sixty seconds | In force since 29.11.2009 |
| France — Loi 2025-594 and its implementing decree | Prior express consent for telephone canvassing | Applicable since 11.08.2026 |
| Italy — article 24-bis of Decreto-Legge 83/2012 | Offshoring of call centres and the right to an EU-based operator | In force |
| Brazil — Decree 11,034 of 5 April 2022 | Consumer service; recording mandatory for 90 days | In force since 03.10.2022 |
Personal data and electronic communications
| Instrument | Subject matter | Status |
|---|---|---|
| Regulation (EU) 2016/679 | General Data Protection Regulation | In force |
| Law 58/2019 of 8 August | Portuguese implementation of the General Data Protection Regulation | In force |
| Law 41/2004 of 18 August | Privacy in electronic communications; articles 4, 13-A and 13-B | In force |
| Decisions of the National Data Protection Commission 629/2010 and 1039/2017 | Principles and retention periods for call recordings | [Predate the Regulation; current status not confirmed] |
Warning
This compilation is informative and does not replace consultation of the official text in force. Legislation may be amended after the date of last update shown in the footer.
You need to know what applies to your case
What applies to a given organisation depends on its sector, legal nature, size and operating model. The diagnostic establishes it concretely.