Article 50 has applied since 2 August 2026 and the grace period for systems already in operation ends on 2 December 2026. Emotion recognition in the workplace has been prohibited outright since February 2025.
AI Act Article 50 ConformityPMV-04
- Objective
- Bring automated customer service systems into conformity with the transparency duty and verify that no prohibited practice is in use.
- Scope
- Every system interacting directly with natural persons: voice bots, chatbots, virtual assistants, synthetic voice and speech analytics; and any emotion recognition applied to agents.
- Method
- Inventory and classification of the systems in use; qualification of each feature against articles 5 and 50; review of opening and hand-over scripts; marking of synthetic content.
- Deliverables
- System inventory with qualification; revised scripts; conformity record; opinion on any prohibited practice identified.
- Duration
- Three working days, spread over two to three calendar weeks.
- Audience
- Any operation using automated interaction with consumers, regardless of sector or size.
- Prerequisites
- A list of the automated systems in use and access to the current scripts.
- Legal basis
- Articles 5 and 50 of Regulation (EU) 2024/1689; European Commission guidelines of 20 July 2026.
- Indicative value
- From €5,500. [Indicative value.]
- Delivery
- One-off engagement
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