Customer service obligations are national competence and they diverge. An operation serving several markets from a single centre is subject to as many regimes as the markets it serves, and the Spanish regime reaches undertakings established elsewhere.
Multi-Jurisdiction Exposure AssessmentPMV-11
- Objective
- Establish which national regimes apply to the operation, what each requires, and where the current operation falls short.
- Scope
- Every market served by the operation; the Spanish regime and its extraterritorial clause; the Portuguese, Italian and French regimes; the common European layer.
- Method
- Mapping of the markets served and the channels used; verification of the applicable regime in each jurisdiction against official sources; gap analysis against the operation as it stands.
- Deliverables
- Exposure matrix by jurisdiction; obligation-by-obligation gap analysis; prioritised remediation plan.
- Duration
- Four working days, spread over three to four calendar weeks.
- Audience
- Pan-European operations, outsourcing providers and legal departments of groups serving more than one market.
- Prerequisites
- A list of the markets served and the channels used in each.
- Legal basis
- Ley 10/2025 (Spain); Decree-Law 134/2009 (Portugal); article 24-bis of Decreto-Legge 83/2012 (Italy); Loi 2025-594 (France); Directive 2011/83/EU.
- Indicative value
- From €9,000. [Indicative value.]
- Delivery
- One-off engagement
Request a proposal — Multi-Jurisdiction Exposure Assessment
State the size of your operation and the timescale you need.