No equivalent document exists on the market. Divergence between Member States is structural and durable: no European initiative will harmonise consumer customer service before 2029 to 2031.
European Comparative Regimes ReportPMV-16
- Objective
- Provide, in a single and maintained instrument, the map of customer service obligations across the twenty-seven Member States.
- Scope
- National customer service regime where one exists; telemarketing regime; sector obligations; the common European layer; state of application and relevant dates.
- Method
- Verification against the official sources of each jurisdiction; twice-yearly update; a note of changes between editions.
- Deliverables
- Comparative report; obligation matrix by Member State; twice-yearly change note.
- Duration
- Annual subscription, with two editions.
- Audience
- Pan-European operators, sector associations, technology vendors and legal departments.
- Prerequisites
- None.
- Legal basis
- Directive 2011/83/EU; Regulation (EU) 2024/1689; Directive (EU) 2019/882; the national legislation of each Member State.
- Indicative value
- Annual subscription from €450. [Indicative value.]
- Delivery
- One-off engagement
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